Data Deletion

Last updated: September 11, 2026

This page explains how to request deletion of your personal data at OCASUS AI, in accordance with Law 81 of March 26, 2019 on Personal Data Protection of the Republic of Panama. It complements the Privacy Policy, which details the data we process and our retention periods.

It applies in two distinct contexts:

  • Website visitors (ocasusai.com): data submitted through the contact form.
  • End customers of a business using the OCASUS AI Platform: data generated in a conversation with an AI agent (for example, over WhatsApp).

1. If you are a website visitor

You can request deletion of the data you submitted through the contact form (name, email, message) by writing to [email protected]. We will respond within a maximum of 10 business days. This data is also automatically deleted after 24 months of inactivity, per our Privacy Policy.

2. If you are an end customer of a business using OCASUS AI

When you talk over WhatsApp (or another channel) with a business's AI agent, that business is the data controller for your data; OCASUS AI acts as data processor and processes that data under its instructions. To delete your conversation and the associated data:

  1. Contact the business you spoke with first — it is the one that can instruct the deletion.
  2. If the business does not respond, write to us directly at [email protected], including the business's name, the number or channel you used, and the approximate date.

3. What gets deleted, and when

Once the request is confirmed, your data is deleted from active systems. Backups are purged according to the backup rotation policy (maximum rotation: 180 days), encrypted and stored on Backblaze B2 — the same timeframes published in section 18 of the Privacy Policy.

4. Data protection authority

The National Authority for Transparency and Access to Information (ANTAI) is the competent body for personal data protection in Panama.

5. Contact